Unipart is a globally-recognised leading supply chain expert and enjoys long term business relationships with numerous international automotive companies including Jaguar and Land Rover.
We have a strong corporate culture and way of doing business defined by philosophies, principles and values, known as ‘The Unipart Way’ , which allows us to improve our processes and continually develop the latest skills within our own organisation and throughout the operations of our clients.
As part of the Supply Chain Team the Returns Coordinator is a key position in ensuring that Unipart KK is able to provide the high level of service our clients expect; with responsibility for, both the programmatic and administrative aspects of the return process from return entry through to credit claim and follow up improvements the Returns Coordinator role involves -
Internal and External Communications
Register Quality Complaints and Claims
Manage Claims Request Process
Co-ordinate the Evaluation of Returned Product
Administer Scrapping and Shipment of Returned Product
Create and Maintain KPI Reports
Our Needs and Expectations for the Returns Coordinator position include -
Interact Effectively with all Stakeholders
Provide Personalized Customer Focus
Manage each Quality Complaint and Claim for a Prompt and Successful Outcome
Whilst experience is a benefit and it is not a requirement, what is more important is for you to be versatile, team-focused and goal-oriented; our Ideal Candidate will possess the following attributes -
English/Japanese Bilingual
Strong Communicator; both on the Telephone and Face-to-Face
Customer-centric
Able to Multi-task
Detail Oriented but Committed to the Big Picture
Good Organizational and Time Management Skills
Adhere to Deadlines
Creative Problem-Solver
Open-Minded and Looking to Learn
Strong Computer Literacy
